Access problems with the Oracle Technical Support Network

[Martin Gregorie]

I'm having a total failure to in my attempts to access the Oracle
Technical Support network so I can research/report the JavaMail problem
in my preceding post, but the Main login screen shows no response except
to crash with a 'Contact the System Admin' message.

Meanwhile, I've found that my old Sun login still works, but at a glacial
speed and the old Sun bug reporting system still exists but runs ever
slower.

Can anybody suggest who the Oracle TSN login failure should be reported
to? I can't find anything that looks appropriate on the Oracle Contacts
page (its all salesy), so would anybody take any notice if I contacted
(e-mail address removed) ?

 

[Nigel Wade]

I'm having a total failure to in my attempts to access the Oracle
Technical Support network so I can research/report the JavaMail problem
in my preceding post, but the Main login screen shows no response except
to crash with a 'Contact the System Admin' message.

Which main login page? The My Oracle Support page? It's working here. It
does require JS and Flash to be working in your browser (their entire
support service runs in Flash, or doesn't run in Flash, depending on the
way the wind's blowing).

Meanwhile, I've found that my old Sun login still works, but at a glacial
speed and the old Sun bug reporting system still exists but runs ever
slower.

I think Oracle have offloaded all the Sun pages onto a single Sparc 5
desktop machine.

You can access the Java bug database without any login at:
http://bugs.sun.com/bugdatabase/

 

[Martin Gregorie]

Which main login page? The My Oracle Support page?

The one I find by coming in via
http://www.oracle.com/technetwork/java/index.html
and clicking 'Sign in/Register for and account' gets me a blue gradient
page with

Oracle
Access Manager

in the top left corner,

Error

System error. Please re-try your action. If you continue
to get this error, please contact the Administrator.

In red in a pale blue box in the top right corner. URL is
https://login.oracle.com/pls/orasso/orasso.wwsso_app_admin.ls_login?
Site2pstoreToken=v1.2~656BF073~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

Its a 627 character URL and may or not be incomplete - it just ends at
that point.

Is this the one you mean?

It
does require JS and Flash to be working in your browser (their entire
support service runs in Flash, or doesn't run in Flash, depending on the
way the wind's blowing).

I have Shockwave Flash 10.2 installed on Opera 11.50 and Javascript is
enabled.

I think Oracle have offloaded all the Sun pages onto a single Sparc 5
desktop machine.

It certainly runs like that.

You can access the Java bug database without any login at:
http://bugs.sun.com/bugdatabase/

Yeah, but can I report bugs without being logged in? I'd be surprised if
I can.