Any RT users

[Sara]

Hi all,
Please correct me if this is an off-topic question.
I know that there are separate forums for Request Tracker, but thought
it would be good if I can get suggestions from our clpm community.
I am looking for some help/pointers to get started with RT
customization (objects and HTML Mason).
Again, if this is off-topic please let me know. If not, I would like
to clarify some specific doubts relevant to Perl.
Thanks,
Sara

 

[Sherm Pendley]

I am looking for some help/pointers to get started with RT
customization (objects and HTML Mason).

What do you mean when you say "objects" - are you looking for help with
specific classes used in RT, or for generic OOP help?

If it's generalized OOP you're looking for, have a look at:

perldoc perlboot
perldoc perltoot
perldoc perltooc
perldoc perlbot

Naturally, there's an O'Reilly book:

"Learning Perl Objects, References, and Modules"
<http://www.oreilly.com/catalog/lrnperlorm/index.html>

There's an O'Reilly book about Mason, too:

"Embedding Perl in HTML with Mason"
<http://www.oreilly.com/catalog/perlhtmlmason/index.html>

sherm--

 

[Tad McClellan]

Please correct me if this is an off-topic question.

I would like
to clarify some specific doubts relevant to Perl.

If it truly is relevant to Perl, then it is on-topic here
in the Perl newsgroup.

Post away!

 

[Sara]

Thanks for all the replies.
I am becoming more familiar with object-oriented Perl with the help of
Camel, 3rd Ed. Now looking at a big project like RT, everything is
modular and is in blocks - because of HTML Mason. I am finding it
difficult to get the whole picture - the objects involved in the
process, their attributes and methods and inheritance.
I am comfortable in dealing with simple objects, but this one is too
difficult for me to grasp.
If confronted with such a problem, what would be the best way to solve
it (understand it).
Thanks,
Sara

 

[Sara]

Thanks for all the replies.
I am becoming more familiar with object-oriented Perl with the help of
Camel, 3rd Ed. Now looking at a big project like RT, everything is
modular and is in blocks - because of HTML Mason. I am finding it
difficult to get the whole picture - the objects involved in the
process, their attributes and methods and inheritance.
I am comfortable in dealing with simple objects, but this one is too
difficult for me to grasp.
If confronted with such a problem, what would be the best way to solve
it (understand it).
Thanks,
Sara
P.S.: Sorry if this has been posted twice.

 

[Richard Gration]

Hi all,
Please correct me if this is an off-topic question.
I know that there are separate forums for Request Tracker, but thought it
would be good if I can get suggestions from our clpm community. I am
looking for some help/pointers to get started with RT customization
(objects and HTML Mason). Again, if this is off-topic please let me know.
If not, I would like to clarify some specific doubts relevant to Perl.
Thanks,
Sara

Hi,

I'd just like to mention (e-mail address removed). This is a
mailing list for rt users <slaps forehead in amazement> ;-). It's quite
high traffic, and is read by Jesse (or was last time I was subscribed to
it, about 6 months ago). The archives are also available at several
places, you can google for them. I'm not sure it's the best place to ask
about the overall structure of RT, you'll might be told to RTFM, but
you'll get great help with specific questions. You'll learn a lot just by
lurking there.

HTH
Rich

 

[Andy Harrison]

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"Re: Any RT users"
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Aside from the aforementioned mailing lists, don't forget the wiki,
http://wiki.bestpractical.com

Naturally, there's an O'Reilly book:

"Learning Perl Objects, References, and Modules"
<http://www.oreilly.com/catalog/lrnperlorm/index.html>

I second this. Great book. I read it from cover to cover and
it helped me grasp some stuff that I just couldn't wrap my feeble
brain around...

"Embedding Perl in HTML with Mason"
<http://www.oreilly.com/catalog/perlhtmlmason/index.html>

Also, this is available for free (legally, too), just google a
bit for it, easy to find.

 

[Jim Keenan]

Hi all,
Please correct me if this is an off-topic question.
I know that there are separate forums for Request Tracker, but thought
it would be good if I can get suggestions from our clpm community.
I am looking for some help/pointers to get started with RT
customization (objects and HTML Mason).

Google quickly located:
http://www.perl.com/pub/a/2001/11/28/request.html

 

[Sara]

Thanks to everyone.
I have now joined RT mailing list, but I'll be back here if I still
have Perl doubts which need clarification